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Maintenance Service Level Agreements

Flexible SLAs for your team, backed by the world's only Sparing Integrity Program

We Do SLAs Differently. 

 
When we say 4 hour SLA, we mean you will actually have your replacement in 4 hours.
You start the timer, not us.
 
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HR1

4-Hour

Critical spares housed in-country delivered to your sites globally.

Our most popular SLA!

Use cases:

  • Highly-critical infrastructure
  • Core network and data center infrastructure
  • Environments with minimal redundancy

See where our field stocking locations are around the globe!

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Next Business Day

Next-day global delivery of replacement where you need it.

Use cases:

  • Less-critical infrastructure
  • The edge of your network
  • Highly redundant environments

Backed by our Sparing Integrity Program!

Top 10 TPM - Updated Graphic for Website

Is Your Current TPM Meeting Your Expectations?

 

Whether you're trying to protect your branch locations or data centers, we've got standard and non-standard SLAs to meet your needs. Explore how OneCall is a multi-vendor support partner, here to empower you with options -- all backed by our best-in-industry Sparing Integrity Program.

 

Ready To Connect?

Learn how OneCall, a multi-vendor support partner, can work for you!

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