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OneCall Coverage Maps

Over 800 field stocking locations in 160 countries and counting...

 

24x7

Technical Support

9.7/10

Customer Satisfaction

800+

Field Stocking Locations

How Our Operations Are Structured

 

TAC & Troubleshooting

  • Troubleshooting escalation is available 24x7x365 and is included with all OneCall SLAs.
  • Engineering NOCs located in
    • Oregon, US
    • London, GB
    • Singapore, SG
  • Troubleshooting may be bypassed and immediate RMA issued upon request.
 

Stocking Depots

  • 800+ Operational stocking depots globally.
  • NBD and 4HR SLAs are standard from all stocking locations with highly critical (1-hour) uplifts available in major locales.
  • Locally stored spare parts are delivered within the contracted SLA.

 

 

Field Engineering

  • Our Network of engineers is stationed in locales around the globe, corresponding with our depot locations.
  • Employees and contractors are badged and certified to our ISO 9001 standards and background checked.
  • Available to courier spare parts upon dispatch. 

 

 

Service Delivery

  • Follow-the-sun model is used to ensure no time-gapped coverage in operations.
  • Contact centers located in:
    • Texas, US
    • Amsterdam, NL
    • Madrid, ES
    • Manilla, PH
  • Guaranteed 15-minute response and engineering escalation, if needed.

Our Global Sparing Network

Managing global networks often means you can't be on-site for every incident.

Enterprise network professionals worldwide rely on OneCall for trusted, round-the-clock maintenance of their equipment, with a focus on sustainability and extending the IT lifecycle.

Explore our global network coverage, boasting 800+ field stocking locations across 160+ countries. Whether you're renewing or exploring options, OneCall supports a circular economy by offering field engineering support with rapid project execution to ensuring sustainable and efficient IT management globally.

Short-term maintenance

Need A Short-Term Solution?

Whether you need coverage for 3, 6, or 9 months (or anything in between!), we can help.

Let us know your timeframe!

Protect  |  Options  |  Sparing 

Explore Your Options

SLA-2

SLAs That Meet Your Specific Needs

Discover customization beyond 4-hour, next-day, or onsite services tailored to your specific needs.

Customizable  |  Global  |  Easy 

OneCall SLAs

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