With OneHUB, it's easy to manage your IT incidents and response (whether by your team or TAC support) at scale, regardless of incident location or support provider. From your OneHUB dashboard, easily view, add and manage incidents and TAC tickets, including incident response using the "Incidents" or the "Tickets" tabs
(OneCall customers will see "Tickets" while non-OneCall customers will see "Incidents")
What's even better? You can also keep track of your incident and ticket information, including TAC escalations for team-wide visibility - whether you have coverage from an OEM, third party maintainer or you have a team of incident-response engineers in house.
If you're like most OneHUB users, you are fighting a seemingly uphill battle to keep your maintenance contract data, from all of your coverage providers, in one place...
With OneHUB you don't have to worry about trying to find the most recent version of a spreadsheet or digging through old emails. Instead, create a single source of truth for your entire team to rely on every-time - with OneHUB.
For OneHUB users using OneCall to protect their most critical IT infrastructure from the unexpected, incident and TAC-ticket management is even easier. OneHUB automatically keeps track of not only their incidents, but also acts as a single source of truth for asset spares and replacement deployments.
What's more, with OneHUB, you don't have to worry about remembering to keep your coverage up-to-date. easily keep track of your coverage and protect your networks before incidents arise - with OneHUB.
Stop playing the guessing game and change the way you protect your networks today.
OneHUB is the IT asset and maintenance contract management solution for enterprise. Whether you're running a small shop at a single location or have IT assets deployed all over the globe - depend on the only tool that allows you to create a single source of truth for your data centers Start using OneHUB today.